Refund Policy
This Refund Policy explains how refund questions are handled for MASA MEDIA GROUP business services.
Business Service Refunds
MASA MEDIA GROUP primarily provides business services, including media buying support, publishing review, optimization and global mini-game publishing support.
Publisher-grade commercial clarity
Refund questions are handled through the same business-first discipline that governs publishing terms, service orders, and partner agreements.
- Business-first termsRefund eligibility follows the applicable written agreement, service order, or statement of work.
- Partner confidenceRequests are reviewed against documented scope, delivery status, invoice details, and agreed responsibilities.
- Direct review pathClients can send the agreement reference and request reason to our business contact for review.
Service Orders and Agreements
Refund eligibility is governed by the applicable written agreement, service order, statement of work or other signed commercial terms between the parties.
No Automatic Consumer Refund Process
Because our services are business-to-business in nature, refunds are not automatically processed through this website and are reviewed according to the relevant written agreement.
Review Process
If a client believes a refund or account credit should be considered, the client should contact MASA MEDIA GROUP with the agreement reference, service details, invoice information and the reason for the request.
Contact
For refund questions, contact [email protected].